Verify Delivery Proof for Refund CX-8832
Validate refund request CX-8832 against warehouse dispatch logs, delivery confirmation, and payment ledger before the refund can be approved.
Assigned: Arjun Mehta (%)
Reason:
Reviewer: Meera Reddy · Priority: P1 · Department: Operations
Due date: Not set · Amount: INR Not specified
Expected outcome: Simulation unavailable.
Status: Recovery Mode · Role: admin
Proof requirements: Delivery proof; Warehouse dispatch log; Payment ledger; Customer refund request
Hourly labor rate: ₹700/hr · Estimated hours: 6.0
Estimated Labor Cost: ₹4200 · Actual Labor Cost: ₹4704
Delay Impact: +₹560 · Reviewer Queue Cost: ₹315
Not checked
WorkYodha checks whether the required proof is present before manager approval. The reviewer still makes the final human decision.
✕ Delivery proof
✕ Warehouse dispatch log
✕ Payment ledger
✕ Customer refund request
Action: Submit proof to run the Evidence Completeness Check.
Action: Open Refund_Request_CX8832.pdf.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Action: Find customer order ID.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Action: Open warehouse dispatch record and delivery confirmation.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Action: Open Payment_Ledger_8832.png.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Action: Check payment ID exists.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Action: Upload delivery proof and ledger screenshot proof.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Action: Send to Meera Reddy.
Proof required: Upload proof if required.
Blocker protocol: blocker reason; blocker owner; launch impact; next action; escalation needed: yes/no
Reviewer check: Reviewer verifies the step output, evidence, and blocker fields if used.
Estimated time: Not estimated minutes
Risk if skipped: Risk not specified
Escalation: Escalate if blocked.
Decision: Assign Arjun Mehta to verify delivery proof for Refund CX-8832.
Why: Arjun Mehta owns delivery confirmation and dispatch proof collection, while Meera Reddy is the operations SLA reviewer.
Confidence: 87%
SLA risk: unknown
Success probability: 0%
Simulation unavailable.